Unexpected error on install oxc007001d

AVG Protection
10

I downloaded the Sysinfo app and ran it… It said it was working for about 2 minutes then it rebooted the PC. I tried it again and it failed at the same point. Maybe something is wrong with the PC or hard disk. I'll probably need to rebuild the PC and take the opportunity to put windows 10 on it.
Thanks for all the suggestions.
David

9

Hello David,
We regret for the inconvenience caused. Please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall any previous installation of AVG program  from your PC.
Once uninstalled please use the following links to reinstall your AVG Free program.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once verified please use the following links to download appropriate installer file :
32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for further assistance.
Thank you.

11

Hello David.
Thank you for trying it and we appreciate your patience and efforts so far. We would request you to boot your PC to safe mode with networking ( http://avgclick.me/rebootintosafemode ) and then try to run the remote control applet. Thank you.

12

Hi David

I am having an identical problem to you when trying to chnage my AVG to latest version. Did you ever relove your issue? Your are the only person I can see online who has the exact prolems I have. I also have Windows XP SP3 and identical error messages as you. AVG support couldn't do anything.

1

Hi
I am trying to reinstall AVG free on my Windows XP SP3 PC. I have the same problems as item posted as answers?id=906b00000008rzAAAQ.
I have downloaded and run the uninstall as per the link and removed everything I can find on the POC that references AVG.Following advfice on different posts I have tried installing with version numbers 1005, 694, 695 and again today with 698. Every time I get the same error Unexpected error  oxc007001d we've run into a problem during installation. One post referenced microsoft KB 315346 but when I go to that link I just get a blank page and no information on it.
I have spent a day on this so far and have got nowhere so far except to remove AVG. Can you provide any advice as to what I can try now.Thanks
David

2

Hello Gaz,
We are sorry to know that you have the same problem. To assist you better, could you please let us know if you are using the free or paid version of AVG?
Thank you

3

Hi David

I am having an identical problem to you when trying to chnage my AVG to latest version. Did you ever relove your issue? Your are the only person I can see online who has the exact prolems I have. I also have Windows XP SP3 and identical error messages as you. AVG support couldn't do anything.

4

Hello David.
Thank you for trying it and we appreciate your patience and efforts so far. We would request you to boot your PC to safe mode with networking ( http://avgclick.me/rebootintosafemode ) and then try to run the remote control applet. Thank you.

5

Thank you for trying it from a different browser, David.
We really appreciate your patience and efforts.
In this case, we have to escalate this to our level two technical team. Please follow the below mentioned instructions for that.
1)Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.

6

I downloaded the Sysinfo app and ran it… It said it was working for about 2 minutes then it rebooted the PC. I tried it again and it failed at the same point. Maybe something is wrong with the PC or hard disk. I'll probably need to rebuild the PC and take the opportunity to put windows 10 on it.
Thanks for all the suggestions.
David

8

Hello David,

Thank you for trying the instructions.
We really appreciate your efforts.
In this case, I have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.

7

Thank you for the information.
May I know the name of the Operating System that is installed on your PC?