Unexpected kernal mode trap error message

Hi Collette, are you getting this error message only in one particular account or all of the accounts? Kindly reinstall AVG from an administrator account. Use AVG Remover Tool for uninstallation. You can find the detailed steps here at http://avgread.me/1Cl32W8.

If you are not sure whether you are using 32 or 64 bit version of OS then click this link which will auto detect system version: .https://support.microsoft.com/en-us/kb/827218. Thanks.

My son has his own profile and signin setup. The blue error page is coming up saying "Unexpected Kernal Mode Trap avgwfpa.sys" then it needs to reboot. I deleted his account and made a new one but the error still comes up. There are 2 other users on the computer and neither of us are getting the message. What can I do?

Hi Collette, are you getting this error message only in one particular account or all of the accounts? Kindly reinstall AVG from an administrator account. Use AVG Remover Tool for uninstallation. You can find the detailed steps here at http://avgread.me/1Cl32W8.

If you are not sure whether you are using 32 or 64 bit version of OS then click this link which will auto detect system version: .https://support.microsoft.com/en-us/kb/827218. Thanks.