Hello Chris,
We regret for the inconvenience caused to you. Based on the issue description, we understand that you randomly receive kernel mode error on Windows 8 computer.
We understand it must be frustrating, but rest assured, we are here to help you and guide you in the right direction. We would really appreciate if you can help me with the following information.
1. Did you make any changes on the computer prior to this issue?
2. What is the exact/complete error message?
i just updated to windows 8.1.
uninstalled avg
resintalled avg with license number
now i get the blue screen when logging into my user account as administrator. getting unexpected kernal trap error
guest mode works fine.
help
Hello Chris,
We regret for the inconvenience caused to you. Based on the issue description, we understand that you randomly receive kernel mode error on Windows 8 computer.
We understand it must be frustrating, but rest assured, we are here to help you and guide you in the right direction. We would really appreciate if you can help me with the following information.
1. Did you make any changes on the computer prior to this issue?
2. What is the exact/complete error message?