I've tried to take a screen shot as per instructions, but I can not get one,
I can get to the desk top screen, but when I try to click on any program, the unexpected_Kernal_mode_trap pops up.
It doesnt happen on my account, same computer
Thanks
Hello Michael,
We're glad to look into this and help you.
Please let us know if you received these messages from AVG when you switched into your grandson's account.
If you did, please share us the screenshots/snapshots of these messages, so that we can have better understanding.
Refer to this article to take a screenshot.
You can post the screenshots/snapshots here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
I'm setting up my grandson's computer which I'm admin. when I switch to his account, it comes up with 2 things.
1) avgnethub.sys and then reboots.
2) i also get unexpected_kernal_mode_trap and then reboots.
I need to get his computer fixed for school. He's doing virtual school.
I don't have no problems on my account.
Its windows 8.1
any help would be awesome.
Thanks
Hello Michael,
We're glad to look into this and help you.
Please let us know if you received these messages from AVG when you switched into your grandson's account.
If you did, please share us the screenshots/snapshots of these messages, so that we can have better understanding.
Refer to this article to take a screenshot.
You can post the screenshots/snapshots here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Thank you for writing back to us, Michael.
As the screenshot is necessary to discern the exact nature of the issue, we request you to take a snapshot/picture of the message using your Mobile camera and share it to us.
Thank you for understanding.