Unexpected significant increase on subscription

AVG Subscription
5

Hi Paul,

We apologize for the inconvenience caused.
During the renewal the customers will be charged the original price of the subscription and not the discounted price given during purchase.
I request you click on the link below to reach our AVG billing team via live chat or call support for more clarification in this.
https://support.avg.com/support_sales?l=en
Thanks in advance.

1

I write to show concern over the massive increase of the annual subscription you have taken from my bank account.

I was advised by email  that you were taking the annual fee earlier, but not how much.  £75.00 is a 250% increase on last year.  Before I investigate other providers, something I do not particularly wish to do as I have been a customer of AVG for many years,  please let me know your reasons for this increase.

2

Hi Paul,

We apologize for the inconvenience caused.
During the renewal the customers will be charged the original price of the subscription and not the discounted price given during purchase.
I request you click on the link below to reach our AVG billing team via live chat or call support for more clarification in this.
https://support.avg.com/support_sales?l=en
Thanks in advance.

4

Hi Rakshith

In all of the time, at least 10 years, I have used AVG for Internet Security, the cost charged to me has never been anything like £75.00 per annum.

The reason I left my debit card details with you last year was that I expected £29.00 per annum to be the figure you were now charging as a recognition of my loyal custom.

 I was very disappointed to find the debit on my account, particularly as  AVG had not had the courtesy to advise me of the sum due to be taken.  Please confirm that the previous price will be applied for the next twelve months cover and credit my account with the difference. I trust that in future I will be advised well in advance of  any price changes.

I understand that I have 30 days from the 20th January to close my account for a full refund if I wish.

Thank you

3

We do not want you to feel this way regarding AVG, Paul
Contact our AVG Sales Team using the link provided in the previous post to help you in this accordingly.