Unexpected Termination on iMac

AVG Protection
10

Hello I A,
I am sorry to hear this. Please try to uninstall AVG Antivirus in mac using this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac . Then reinstall AVG Antivirus using this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac . If the issue persists, please share the screenshot to provide better assistance.
To create a screenshot, please use this link https://support.apple.com/en-us/HT201361 .
Thank you.

11

TO BE CLEAR - this is the dump from the reinstallation.  "It" is still terminating.

12

Hello I A,
I apologize for the delay in responding to you, please follow the below kextstat command:
- Open terminal and run “kextstat | grep com.avg”. List of records will be displayed.
- For every record from previous step us the "sudo kextunload -b [RECORD NAME]" command
- Once all records from 1st step are removed, installation/update should be successful.

Also remove below mentioned folders from terminal and as a root:
- /Library/Application Support/AVGAntivirus
- /Library/Application Support/com.avg.Antivirus
If the issue still persist, please contact us again.
Best regards,
Alok.

1

Yikes, unexpected termination when running the AVG AntiVirus scan  on iMac Sierra 10.2.5 - 

Version 17.1 (beb837f3cd71)

Virus databases: 170607-0

Last update: June 7, 2017

2 items placed in quarantine a couple days ago
Those have been moved to trash and deleted
Now when I run the scan (two times occurence) AVG terminates unexpectedly, which has never happened.  What to do?  Panic may set in - do I have an evil MalWare that has pollinated AVG?
Thank you for your time, I am the free, low budget model

 

6

Hello I A,
I am sorry to hear this. Please try to uninstall AVG Antivirus in mac using this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac . Then reinstall AVG Antivirus using this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac . If the issue persists, please share the screenshot to provide better assistance.
To create a screenshot, please use this link https://support.apple.com/en-us/HT201361 .
Thank you.

2

TO BE CLEAR - this is the dump from the reinstallation.  "It" is still terminating.

3

Thank you guys so much for your time, I forgot about the screen shot - will use next time. I think the threat of guru investigation whipped AVG back into shape, for running it a third time resulted in no termination. I know what to do in the unlikely event it occurs again.  Love AVG Antivirus.

Cheers,
ia
ex software architect and engineer who has moved on to less green pastures who now knows little in this arena

4

Hello I A,
I apologize for the delay in responding to you, please follow the below kextstat command:
- Open terminal and run “kextstat | grep com.avg”. List of records will be displayed.
- For every record from previous step us the "sudo kextunload -b [RECORD NAME]" command
- Once all records from 1st step are removed, installation/update should be successful.

Also remove below mentioned folders from terminal and as a root:
- /Library/Application Support/AVGAntivirus
- /Library/Application Support/com.avg.Antivirus
If the issue still persist, please contact us again.
Best regards,
Alok.

5

I, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

8

As suggested quite earlier in this thread, I have completely uninstalled and reinstalled - and the problem reoccurs. The log above is from the REINSTALLED VERSION.

Please try again.   Thank you!

7

I A,
I am glad to know that your issue is resolved. I appreciate your efforts.
Please feel free to contact us for any assistance regarding AVG.
Thank you.

9
  1. Would someone please tell me an easier way to answer these helpful questions than spending a lot of time trying to log back in, find the community forum (not easy unless I am missing the hyperlink), and then my question since there is no reply to the email I have received?  Tempting to just give up on this diagnosis.

    2) NO - I followed the deintstall information listed on this link on your web sit, which does not mention that.| AVG&urlName=How-to-uninstall-AVG-AntiVirus-for-Mac