Unexplained charge against my account. No mention of it in my order history

AVG Subscription
4

Hello, Edgar.
We' certainly clarify this. We could not find the charge of GBP 72.99 under the email address you used to contact us here. We've sent an email with further details, please check your inbox and spam box as well.

5

Hi,
I received a notification that you are refunding me £10.  Can you explain and why I am not refunded the full amount?  I seem to have paid twice at least.

1

Why was I charged £72.99 for "Subscription" in Nov 2017, alongside normal subscription renewal for £49.99, paid in Sept  2017? Just noticed it while doing tax returns.

2

Hello, Edgar.
We' certainly clarify this. We could not find the charge of GBP 72.99 under the email address you used to contact us here. We've sent an email with further details, please check your inbox and spam box as well.

3

Repiled to your email