I am trying to upgrade to avg 2015. I keep getting an error code stating that I have to uninstall avg 2014 first. I tried doing this in my programs and it says it cannot find the 2014 file when it clearly shows up in the computer programs. Because it cannot "find" the file, it will not uninstall and therefore, no upgrade to 2015. Can anyone help?
Hello Erin. Sorry to hear that. I would request you to follow the below mentioned instructions
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once this is done, please go ahead installing the AVG program. Please feel free to contact us again should you need any further assistance.
Hello Erin. Sorry to hear that. I would request you to follow the below mentioned instructions
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once this is done, please go ahead installing the AVG program. Please feel free to contact us again should you need any further assistance.