Dayne,
Thank you!! It solved my issue perfectly!
Dave D.
I have exactly the same problem as David Dickinson. I've been through all the options suggested above and none of them work. I have searched Library for AVG files but found none and forced quit the avg process which was running. A new copy of AVG will not install because 'an old one is running' and I can't install a competitors product because the AVG fragments prevent that too.
Please AVG find a solution and give me a reason to actually buy your products!
Was trying to install AVG for my Mac. It didn't install right. Pulled the icon from my Applications folder to my Trash to uninstall. Tried re-installing AVG, and now it says I have to uninstall AVG before reinstalling. I already did uninstall. How do I get rid of any residual files so I can reinstall AVG?
https://drive.google.com/open?id=0B9xD9bwkZwwObWI5ZWFMR0dSc0U
David,
Thank you for your time, your patience is much appreciated.
We request you to follow the below steps to uninstall your AVG without any issue.
Open Finder > Applications > right click on AVG AntiVirus.app > select Show package contents > open Contents folder > double click on Uninstaller.app.
Please, feel free to let us know if you require any further assistance. Thank you.
Thank you for the information.
It seems that the older traces of AVG are still present on your computer.
Please open "Finder" on your computer and search for AVG files.
If there is any, remove the same and then install the latest version of AVG AntiVirus on your Mac computer.
If you face any difficulties, please let us know and we will assist you further.
Kevin, thank you for giving the screen captures.
You referenced that you had the option (https://specialremovals.co.uk) to re introduce AVG however the symbol isn't sending off the application. In any case, your screen captures show that the establishment cycle comes up short. If it's not too much trouble, explain assuming it is with the establishment or post establishment that you are encountering issue with.
Hello Kevin,
We appreciate your efforts in trying to fix the issue. Let us know your Mac and AVG version to check with it.
Provide us the screenshot of that error message you received.
Hey guys! I had the same problem as well and I've found the solution. Follow the instructions in the link below and it works for the 2017 version as well.
You basically need to remove the residual files related to AVG securities which is located in the preference, application support, cache files and elsewhere in the library section. You can ignore Step 1 in the link I think. Just search through all the files and anything that has avg in it, drag and drop it all in the trash bin. It may ask you to re-put your password in to this for some files but after you've dragged it all in the trash bin, empty the whole bin. This should work.
Whatever you do, do not install the macremover application. Just do everything manually.
https://macremover.com/uninstallguides/2016/02/22/how-to-thoroughly-uninstall-avg-2016-on-mac-os-x/
David,
We are sorry to hear about the inconvenience caused. We request you to uninstall your AVG program as suggested here: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and then proceed with the re-installation http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac of AVG on your Mac device. Please, feel free to let us know if you require any further assistance. Thank you.
I'm having the same exact issue. I am less than impressed by the lack of attention to detail of the support staff (the ones who did not read the post fully, and suggested things that are impossible for you to perform). While we know these are difficult issues that the initial support team is not able to resolve (I guarantee this is a bug in the software that the Software Engineers need to fix), the least we can hope for as customers is that they carefully read AND document the issue, so we as customers don't have to reiterate things over and over and over and over again.
I have exactly this same issue, fresh install of OSX Sierra, installed AVG Mac. The App will not run at all, I can't uninstall because the app won't run, I can't reinstall because the app is already installed. I am looking for a reason to have faith in AVG
User Paul M has posted their own topic (https://support.avg.com/answers?id=906b0000000DhHEAA0).
AVG Guru
Hello Kevin,
We will help you sort it out. Please open Launchpad > look for AVG icon and try to open your AVG program.
If it's not working, please click here > scroll down and follow "Further recommendations" instruction to remove all the AVG traces from your mac computer.
After that, you can follow the instruction to download/install AVG Antivirus for your Mac computer.
Regards,
Alok.
Another option if you are comfortable using your terminal is to run these two commands:
cd /Library/Application\ Support/
(this will change you to the Application Support folder)
sudo rm -rf AVGAntivirus
(this will remove the AVGAnitvirus folder and all subfolders)
Kevin, thank you for providing the screenshots.
You mentioned that you were able to re install AVG but the icon is not launching the app. But your screenshots show that the installation process fails. Please clarify if it is with the installation or post installation that you are experiencing issue with.
Dayne,
Your post helped me solve the issue, so David learn to navigate terminal and use Dayne's commands and you should have success!
Thanks,
Evan
Did you guys give up on me??? I reinstalled the OS and tried installing the AVG again. It is giving me the exact same problem with a new install of the OS. I NEED HELP!
Hi all! After months of searching for a solution to this problem, I have found one that actually works. Just run the following command
/Library/Application\ Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app/Contents/MacOS/com.avg.uninstall
It should fix the problem.
Okay, 2 issues with this response:
"This article outlines how to uninstall AVG AntiVirus for Mac. Please do not uninstall AVG AntiVirus by dragging its icon into Trash, as this will not uninstall the application correctly."
Yes, I understand that now, which is why I'm here in the first place.
"In such case, please install AVG AntiVirus again (as outlined here), and then follow the instructions below to uninstall the application."
As explained in my initial post, I can't install the application again because it will not let me! It says it is already installed and that I need to uninstall it. Before I got your "resolution", I had already moved the icon into the Trash to "uninstall" which did not work. Which is why I'm here.
Any other suggestions?
By the way, both of those links supposedly show pics through the process, but all the images are replaced with "no image available".
David,
We are sorry to hear about the inconvenience caused. We request you to uninstall your AVG program as suggested here: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and then proceed with the re-installation http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac of AVG on your Mac device. Please, feel free to let us know if you require any further assistance. Thank you.