Hi Sandi,
I know it is disappointing to face these experience, we apologize but please be assured that I shall do my best to resolve the issue.
I understand your concern, Are you trying to reinstall your free version or paid version? I would suggest you to reinstall your AVG program to fix the issue. To uninstall AVG, use this http://avgread.me/1OjMjVW AVG remover tool. After reboot, delete the AVG remover file from c: drive. Then download your AVG program from our website http://www.avg.com/us-en/download . Let us know if you face any difficulties. Thank you!
Ranjani, AVG Customer care.
I can't get AVG to uninstall in WIn10 through the control panel. I was getting an error message, and now it's telling me it's busy with something else. How do I uninstall it? It was working fine until I had to disable it to reinstall another software and now it's not working, so I thought I would just uninstall and do a clean installation.
Hello Sandi,
Thank you for sharing the error code. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on all detected AVG products to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Hi Sandi,
I know it is disappointing to face these experience, we apologize but please be assured that I shall do my best to resolve the issue.
I understand your concern, Are you trying to reinstall your free version or paid version? I would suggest you to reinstall your AVG program to fix the issue. To uninstall AVG, use this http://avgread.me/1OjMjVW AVG remover tool. After reboot, delete the AVG remover file from c: drive. Then download your AVG program from our website http://www.avg.com/us-en/download . Let us know if you face any difficulties. Thank you!
Ranjani, AVG Customer care.