Hello Linda,
We apologize, we would request you to uninstall AVG as suggested here: http://avgclick.me/UninstallAVGAV.
Kindly download your AVG remover and run it, then go to C: drive -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
Then please remove AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Having computer issues so I decided to uninstall AVG to see if there was a conflict with my system. Went to programs to uninstall, one icon and program was removed however AVG Protection program will not removed. I get the following: Following AVG process failed: avguix.exe or The exception Breakpoint: A breakpoint has been reached. (0x80000003) occurred in the application at location (0x6a4accd7) OR
Click to OK terminate the program. Then I get a new warning: Unexpected error (sorry we've run into a problem during installation (error code 0xe0010002) I wasn't installing it I was UNSTALLING IT. I have never had so much trouble with AVG before. I am afraid to reload it might freeze up. I would appreciate any help/answers. My system is up again but not with AVG yet. So I think there was a conflict but now I NEED TO FIX THE ERRORS. Thank you for any replies
Update… Now resolved (https://support.avg.com/answers?id=906b0000000DfHlAAK).
AVG Guru