Hello David,
We apologize for the inconvenience caused and we appreciate your efforts and patience so far. Please run AVG remover tool to completely remove all the remnants of the failed installation and re install AVG protection.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to download and re install AVG Protection multi device. Thank you.
I have avg zen with avg protection. wheni turned on laptop was greeted with an avg message that said it could not validate license and needed to re-enter license. AVG pro has no license number as i understand it and it says in my account that i just activate it by signing in . well this error message wants a license number that doesnt exist . so i was going to unistall and reinstall avg protection, but of course despite following the given directions for win 10 on your site, unistall failed and gave me an error code and invited me to support as next step. This is just great. error code is 0xc0070643. also had, when tried again, this error code, 0xe001d012.
I have the receipt, order number info. There is no license number for this product according to myaccount. please help. I would love to unistall and reinstall but cant uninstall. I understand the avg removal tool doesnt work for aVG ZEN, PROTECTION.
Also after waiting on hold for 15 min I chose to leave my number for a call back which took me to a mailbox that was full and my call was dropped. Nice.
Hello David,
We apologize for the inconvenience caused and we appreciate your efforts and patience so far. Please run AVG remover tool to completely remove all the remnants of the failed installation and re install AVG protection.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to download and re install AVG Protection multi device. Thank you.