Hello Ramon,
We are sorry for the inconvenience caused.
Unfortunately, we couldn't locate any case records on your account.
If you could provide the case reference of your AVG contact we will be able to investigate it and assist you further?
We also request you to go to C:\ drive Program Data folders and if there is AVG Web TuneUp folder, please delete it manually and check whether the issue persists.
FYI, when I tried deleting the AVG Web TuneUp yesterday, all of the web browers were closed, ergo, my confusion as to where the file could have been opened! I tried again today, making sure that everything I was aware of was closed, to no avail.
I've been trying to uninstall AVG Web Tune Up, I even downloaded the Remover Tool, but it's still installed on my computer. I called AVG Tech Support, and was instructed to send an email for free support. I sent the email, and never got a reply. I called back and was told it would take at least 24 hours to receive the email. It's been 48 hours, still no email!
Hello Ramon,
We are sorry for the inconvenience caused.
Unfortunately, we couldn't locate any case records on your account.
If you could provide the case reference of your AVG contact we will be able to investigate it and assist you further?
We also request you to go to C:\ drive Program Data folders and if there is AVG Web TuneUp folder, please delete it manually and check whether the issue persists.
Hello Ramon,
We really appreciate your valuable efforts which you have taken to fix it. Since you have mentioned that you couldn't remove AVG icon from your desktop, We would request you to remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool.
Remover Tool.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Feel free to contact us for further assistance.
Thank you.
Hello Ramon,
We really appreciate your valuable efforts which you have taken to fix it. Feel free to contact us for further assistance. Thank you.
FYI, when I tried deleting the AVG Web TuneUp yesterday, all of the web browers were closed, ergo, my confusion as to where the file could have been opened! I tried again today, making sure that everything I was aware of was closed, to no avail.