Euan,
Thank you for the information.
We recommend you to run sfc /scannow and chkdsk /R commands from elevated command prompt and check whether the issue still persist.
Please feel free to get back to us for further assistance.
Thank you.
Hello Euan,
Sorry for the inconvenience caused.
We request you to run our AVG remover tool once and if any issue persists please let us know.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Please feel free to contact us if you need any assistance.
Thanks Aravind,
Got it to work although errors popped up throughout the process.
Here is the file name: euan.2009@hotmail.co.uk_14-06-2016_17h-58m.zip
I still have the same problem. The fact that there is software on my computer that I cannot uninstall and its just sitting there in a broken state is really starting to irritate me. If anyone has anymore answers please do let me know.
Hi,
I am currently trying to uninstall AVG Protection (Free) on Windows 10 and during the uninstall the following error message appears:
Error code: 0xC0070643
Description: Event exec_finished
I have attempted the uninstall several times and this error keeps showing.
Hello Euan,
Sorry for the inconvenience caused.
We request you to run our AVG remover tool once and if any issue persists please let us know.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Please feel free to contact us if you need any assistance.
I still have the same problem. The fact that there is software on my computer that I cannot uninstall and its just sitting there in a broken state is really starting to irritate me. If anyone has anymore answers please do let me know.
Several error message boxes appeared during SysInfo doing its thing. After clicking ok on the errors the process seemed to get stuck (hasn't moved for half an hour). The image above shows the error before it got stuck.
Thank you for providing the screenshot of the error.
Sorry to know that you are receiving error when running AVG remover tool.
In this case, we request you to run the AVG remover tool in Safe Mode.
We can see that you have installed the Windows 10 Operating system, to boot your PC into safe mode on Windows 10, we request you to follow the instructions mentioned in this link: http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode .
Please feel free to contact us if you need any assistance.
Euan,
Thank you for the information.
We recommend you to run sfc /scannow and chkdsk /R commands from elevated command prompt and check whether the issue still persist.
Please feel free to get back to us for further assistance.
Thank you.
this is what i happening
@ Emma Bowden
Emma, Have you tried the AVG Remover tool?.
AVG Guru
Thanks Aravind,
Got it to work although errors popped up throughout the process.
Here is the file name: euan.2009@hotmail.co.uk_14-06-2016_17h-58m.zip
Hello Euan,
Thank you for providing us the screenshot of the error message.
Upon reviewing your screenshot we see that you are running AVG remover tool. But we request you to run AVG Sysinfo tool given by Avinash Seshaiah and please share the output file name (a .zip file) here.
We will analyze the received files and provide you with further information.
Thank you.
Hello Euan & Emma,
Thank you for trying it out and we appreciate your efforts so far. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output. Also please share the output file name (a .zip file) here.
We will analyze the received files and provide you with further information.
Thank you.