Hi Neil,
We are sorry to hear this.
We will help you to uninstall the program.
First let us make sure whether you have uninstalled the AVG program properly from your Mac.
Please refer this article and make sure the program is uninstalled https://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
If you still get the same error message, please follow the below steps:
1) Open Finder
2) In menu bar select GO > GO TO FOLDER
3) Type: /Library/Application Support/
4) Locate and delete AVGAntivirus folder manually and then reinstall should work
Keep us posted.
Hello,
I am getting a error message as I am reinstalling a New version free AVG. It is telling me to first uninstall my older one! I can not find it, any advice. Older Mac 2011 Running HighSierra it worked for ever. Now it won't ley me…
Thank you.
Hi Neil,
We are sorry to hear this.
We will help you to uninstall the program.
First let us make sure whether you have uninstalled the AVG program properly from your Mac.
Please refer this article and make sure the program is uninstalled https://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
If you still get the same error message, please follow the below steps:
1) Open Finder
2) In menu bar select GO > GO TO FOLDER
3) Type: /Library/Application Support/
4) Locate and delete AVGAntivirus folder manually and then reinstall should work
Keep us posted.