Annelise, When uninstalling AVG this article (http://avgclick.me/UninstallAVGAV) actually advocates using the AVG removal tool if Windows uninstall procedure fails.
AVG Guru
This is not a question but a warning.
I could not update my Internet security for several days i tried all your advice but always ended up witth a message "general error"
So i tried to uninstall the program using Windows utility. That failed and caused havoc on my PC - Acer Aspire with winddows 8.1. I LOST MY INTERNET and nothing i tried could get it back.
I still had my old PC - got on the web and searched for a solution. Many others had the same problem.
I found that I had to use the utility on AVG's homepage to uninstall the program.
Install AVG on your PC, Mac | AVG installation files
That worked fine and my internet came back. But i'm not happy that I was not warned that this could happen, so I want to warn others. Dont use Windows utility when uninstalling Internet Security 2015.
I used AVG PC tune up to clean everything beffore reinstalling and weverything runs fine now.
Annelise, When uninstalling AVG this article (http://avgclick.me/UninstallAVGAV) actually advocates using the AVG removal tool if Windows uninstall procedure fails.
AVG Guru