Hello Tracey.
The issue is caused by a Windows installation process running in the background. The resolution is as follows:
Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
On the next screen, click on Task Manager.
In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
A prompt will appear to confirm the action. Click End task again.
If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
Return to AVG and run the update again.
Thank you.
Tracey, Also have a look @ this article (http://avgclick.me/InstallIsRunning).
AVG Guru
Hello Tracey.
The issue is caused by a Windows installation process running in the background. The resolution is as follows:
Make sure that no other installation is running on your computer. If you discover another installation is in progress, please wait for it to finish and retry the update later.
Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
On the next screen, click on Task Manager.
In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
A prompt will appear to confirm the action. Click End task again.
If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
Return to AVG and run the update again.
Thank you.
hello! i wss wondering if anyone lese is having trouble trying to update ang free. its comes up saying update, then says update failed and error code 0xC0070652- HELP! as an help would be most appreciated. plus it wont let me uninstall it and reinstall! 