Hello Anna,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
Please feel free to get back to us for further assistance.
Thank you.
Anna, Have a look @ this AVG article (http://avgclick.me/getscreenshot). For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello,
It's been multiples days I've tried to uninstall AVG PROTECTION but it wouldn't work and kept saying to retry later or contact if the problem keep insisting and it is keeping on it says the same thing over and over again and I can't uninstall AVG ZEN if it's not uninstalled first.
Anna, Have a look @ this AVG article (http://avgclick.me/getscreenshot). For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru