Uninstalling a unavailable computer from avg tuneup

General discussion
11

I have the screen shot. How do I get it to you?

9

Hi David,

We're glad to help you with the information.
Upon checking your account, we see that you've an active subscription of AVG TuneUp (till 2020.5.28) as you mentioned.
As we're uncertain about the exact notification that you've received, would you be so kind to share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of it for better clarity (if possible)?

1

I was notified that my pc tuneup expired but my tuneup subscription is valid until May 2020. I am signed up for 2 devices. The only thing i can think is that a computer i no longer use is 1 of the devices but I no longer have access tho that computer to unsubscribe it. Can anyone help me?

2

User-added image

4

Dave, you can post the screenshot here in your topic.

Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

10

you asked for a screen shot but I don't know how to get to you.

3

Hi David,

We're glad to help you with the information.
Upon checking your account, we see that you've an active subscription of AVG TuneUp (till 2020.5.28) as you mentioned.
As we're uncertain about the exact notification that you've received, would you be so kind to share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of it for better clarity (if possible)?

6

Not a problem, Dave. If you feel that creating a screenshot is complicated, you can share us the snapshot through mobile/camera.

7

you asked for a screen shot but I don't know how to get to you.

5

Thank you for the info, Dave. 

We realize that it's an old version of AVG PC Tuneup. If you would like to have old version, please activate it using your license number by clicking on "Enter License key here" option on that expired popup. 

Else, you can uninstall:  https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software it and reinstall latest version of AVG Tuneup: https://support.avg.com/SupportArticleView?urlname=Install-TuneUp 

If you would like to decrease your license count from 2 computers to 1 computer, please contact our sales support http://avgclick.me/AVGsales via online chat.

8

I have the screen shot. How do I get it to you?