Hi Alex,
We're glad to help you with the info.
Sometimes, the traces of an app might not be removed if we drag the app to trash in order to uninstall.
In this regard, please try following the steps that are mentioned below alternate method in this article.
If AVG Antivirus isn't listed in Application, you may need to navigate to this path & manually delete : /Library/Application Support/AVG Antivirus folder.
Please try the above steps & let us know if it helps.
I am trying to install AVG Anti Virus for Mac but when i run the app, it is telling me that it is already installed, which it is currently not. I believe that it may have been previously and uninstalled by simply dragging the app to the trash. Running MacOS 10.15.1
Can some kind person tell me how I get rid of any leftover files so that i can reinstall the software?
Thanks
We're sorry to know that, Alex. Would you be so kind to search for AVG files via Finder to check if it helps?
If issue persists, we may need to forward this to the next level of support to proceed further.
Thank you for replying, Alex.
For better assistance we request you to contact our remote support.
We have sent an email with steps to connect with our remote support. Please check your inbox/spam for the email.
Thank you for your response. AVG is not listed anywhere, and indeed there are no AV folders in Library/Application Support/
Thanks
Alex
Hi Alex,
We're glad to help you with the info.
Sometimes, the traces of an app might not be removed if we drag the app to trash in order to uninstall.
In this regard, please try following the steps that are mentioned below alternate method in this article.
If AVG Antivirus isn't listed in Application, you may need to navigate to this path & manually delete : /Library/Application Support/AVG Antivirus folder.
Please try the above steps & let us know if it helps.