MacBook Pro 15-inch 2.5 GHz, 2015
macOS Mojave 10.14
Hi, Phil.
To analyze this issue further, we need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Hello Phill,
We will provide you the necessary information.
You can go to the installation folder and check whether AVG has been installed in your computer.
To check the services in your Mac, refer this link http://osxdaily.com/2010/08/15/mac-task-manager/ and verify whether AVG program is running in the background.
Please let us know the status of the issue.
My AVG antivirus app would not open on my Mac. I drug it to the trash and emptied the trash and restarted the computer. When I tried to reinstall the AVG antivirus app it claims that it is already installed. I then went to the folder Library/Application Support/AVGAntivirus//components/uninstall/ to run the uninstaller and the Library/Application Support/AVGAntivirus/ folder had no "Components" folder. I then deleted the entire AVG antivirus folder, emptied the trash, and restarted the computer. When I try to reinstall the AVG antivirus app it still claims that it is already installed. How can I remove the app completely from my Mac?
Hi, Phil.
To analyze this issue further, we need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
MacBook Pro 15-inch 2.5 GHz, 2015
macOS Mojave 10.14
Hello Phill,
We will provide you the necessary information.
You can go to the installation folder and check whether AVG has been installed in your computer.
To check the services in your Mac, refer this link http://osxdaily.com/2010/08/15/mac-task-manager/ and verify whether AVG program is running in the background.
Please let us know the status of the issue.