Uninstalling avg

I am trying to uninstall the free antivirus on my laptop and keep getting a message saying it has failed, "MFA is already running", with the error code OxE001D026. Can anyone help, in simple non-techie English? I tried the AVG chat but they say they can't help with technical issues… Thanks!

Hello Tessa,
We are sorry to hear about the inconvenience caused. We request you to try uninstalling AVG using the AVG remover tool.
To run remover tool, follow the steps in this article: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
Please, feel free to let us know if you require any further assistance.

Hello Tessa,
We are sorry to hear about the inconvenience caused. We request you to try uninstalling AVG using the AVG remover tool.
To run remover tool, follow the steps in this article: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
Please, feel free to let us know if you require any further assistance.