Hello Mark,
We regret for the inconvenience caused. We would like to let us know, whether you have installed AVG free or a paid version on your system and also please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot. Thank you.
Hello all,
I experienced the same error codes as Eric after I had experienced for reasons unknown problems with my Win8.1.Re-installing Win8 was necessary, after doing this, my pc was running smoothly but without any AVG protection.
Whe trying to re-install the AVG ultimate, this appeared never possible anymore.
I got in contact with the AVG support team who started working remotely onto my PC.
They were occupied for several hours, but the problem still stays.
I paid a fee for the AVG Go Complex Fix for amount € 127,87.
The support has stopped, problems not fixed, still no possibility to install back AVG Ultimate, now what? Can anybody help me? Support ticket 49647249 and 49647778
Do I need to buy myself Win10? Can I get back my paid fee since the problems are not fixed and my PC is still in the same condition as before the support started?
Please advise
It was said by the support team that they would install Win10 as a last
Eric, AVG Remover (http://download.avg.com/filedir/util/AVG_Remover.exe).
AVG Guru
Hi Alan & Ranjani,
Many thanks for your help. I'm able to perform the uninstallation via the remover tool. However when I perform a reinstallation, I encountered the following error:
Description: General error (0x0643)
Error code: 0xC0070643
Please advice.
Thank you.
I'm unable to get updates for AVG. I want to try reinstalling AVG, however when I initiated the uninstallation via Control Panel > Program and Features > Uninstall AVG Protection, the product simply will not proceed despite after waiting for more than 30mins. I need help to uninstall AVG so that I can reinstall it again.
Eric,
We do understand your concern, we apologize for the difficulties. We appreciate your efforts in trying to fix the issue, this may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.
Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance.
I had same problem. Used the manual removal from another thread. Worked finally
Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files. Reboot your device in normal mode and proceed with the installation as suggested here: Download Free Antivirus Software for PC | AVG Virus Protection .
Please feel free to get back to us for any issues with AVG. Thank you!
Hello Jane,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000DWOt . Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.
Eric, AVG Remover (http://download.avg.com/filedir/util/AVG_Remover.exe).
AVG Guru
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Hello Eric,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Hi I Tried Reinstalling mine (via) avg remover tool as well since it won't let me update, And now having the same general error and error code like Eric Kwan has now.
Hello Dirk,
We regret for the inconvenience caused. We kindly request you to call back our AVG Go support so that they could assist you better in resolving the issue.
Thank you.
Hi,
Sorry for the lack of info… What i've tried to reinstall is the avg AntiVirus free. here is the screenshot of the error