Unknow update error AVG Internet Security virus definition file

AVG Protection
3

Hello Jas,

I am sorry to hear that you are unable to update AVG.

Please change DNS server address to public DNS in Windows and check if that fix the issue.

  (1) Right click on network icon in the taskbar and click "Open Network and Sharing Center"

  (2) Click "Change adapter settings"

  (3) Select the active/ connected network adapter and right click and select "Properties"

  (4) Select "Internet Protocol Version 4 (TCP/IPv4)" and click properties and then select "Use the following DNS server address". (By default "obtain DNS server address automatically" is selected).  When you select "Use the following DNS server address", you can use the DNS address you want. Popular public DNS addresses are google DNS (8.8.8.8 or 8.8.4.4),

After changing the DNS settings, click ok  in the TCP/IP properties wizard.

Once you change this settings, check if you are able to update AVG.

5

Jas,
Your DNS provider (most likely ISP) is probably blocking our servers for some reason. You should talk to them (ISP Provider) and ask them for the explanation.Thank you for your understanding.

6

Hello Jas,

I am sorry to hear that you are unable to update AVG.

Please change DNS server address to public DNS in Windows and check if that fix the issue.

  (1) Right click on network icon in the taskbar and click "Open Network and Sharing Center"

  (2) Click "Change adapter settings"

  (3) Select the active/ connected network adapter and right click and select "Properties"

  (4) Select "Internet Protocol Version 4 (TCP/IPv4)" and click properties and then select "Use the following DNS server address". (By default "obtain DNS server address automatically" is selected).  When you select "Use the following DNS server address", you can use the DNS address you want. Popular public DNS addresses are google DNS (8.8.8.8 or 8.8.4.4),

After changing the DNS settings, click ok  in the TCP/IP properties wizard.

Once you change this settings, check if you are able to update AVG.

1

I can not update virus definitions for AVG Internet Security (version 18.2.3046) which I recently purchased. I receive an "unknown error" message. From solutions suggested for other users with the same problem, I have tried re-installing AVG, using the AVG uninstaller, re-installing with the offline installation setup file, all to no avail. When I do re-install, I seem to get the most recent virus definition update, but just can't get the file to refresh at a later date.

Thanks


2

Jas,
Your DNS provider (most likely ISP) is probably blocking our servers for some reason. You should talk to them (ISP Provider) and ask them for the explanation.Thank you for your understanding.

4

That seems to work! Thanks for the fix. Is there a reason why google's DNS would work, but not my AT&T internet service DNS?