Unknown error for update on Windows 10

Danette,
Sorry for the trouble. We see that you have contacted our phone support recently and they have guided you with the steps. Once your Internet connection is back, please do reconnect with us to resolve the issue. Thank you!

Current version 171222-4 does not establish a connection and the update shows an error message and I can’t get on the internet.

Danette,
Sorry for the trouble. We see that you have contacted our phone support recently and they have guided you with the steps. Once your Internet connection is back, please do reconnect with us to resolve the issue. Thank you!