Karthikeyan can u send me that email because I have the same problem with my AVG.
Thank you both very much for your suggestions - I have checked the connections and I only have WiFi connected and this is connected ok. I have run the AVG remover tool, restarted my laptop, cleared browsing data and then tried to update AVG and I am still getting the same errors, see below screenshot for virus definition and program errors:
Hello Maria,
I'm sorry to hear about this. Could you share a screenshot of the error message to assist you further? You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Sorry for the delay, David.
We need to analyze the exact cause, please contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat to collect the log files required for escalation.
Hello Balasubramanian, Thank you very much for your reply. I'm afraid I have already tried this and I had problems uninstalling (had to uninstall in safe mode and use the clear tool) then problems reinstalling (had to use the offline installer in the end) and I still get the update failure error message I want to continue using AVG but it is becoming impossible. My operating system is Windows 10 and my laptop is not a year old yet. I would be grateful if you have any other suggestions? Thanks.
Thank you all very much for your help with this. I have contacted the remote support service and AVG is now updated on my laptop. Many thanks, Maria
Hello Balasubramanian, Thank you very much for your reply. I'm afraid I have already tried this and I had problems uninstalling (had to uninstall in safe mode and use the clear tool) then problems reinstalling (had to use the offline installer in the end) and I still get the update failure error message I want to continue using AVG but it is becoming impossible. My operating system is Windows 10 and my laptop is not a year old yet. I would be grateful if you have any other suggestions? Thanks.
Hello, I am having trouble updating AVG - I keep getting an unknown error. I am using the windows firewall. I have checked that my internet connection is fully functioning and that my internet settings are correct. Are you able to help please? Thanks.
Sorry for the delay, David.
We need to analyze the exact cause, please contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat to collect the log files required for escalation.
Let's fix it together, Jackson.
I would like to understand more about the situation. Have you tried with AVG Clear and remover tool to uninstall and reinstall AVG Antivirus Free? Let me know the troubleshooting steps you have tried and share the version of AVG you have installed. It could be better if you provide the screenshot of error message.
Once the required information is received, we will draft you the email with necessary steps.
You are most welcome, Maria.
Happy to hear that everything is in order now.
We are here if you need further assistance.
Thank you Karthikeyan I have followed the instructions in the email and sent the log files. Best wishes
Maria
David, AVG update should happen regardless the type of internet connection on your PC.
Connect back to WIFI and check whether you are able to update AVG.
I am sorry to hear that the issue persists.
I have sent you an email to collect error logs from your computer.
Please send me the log files, this will be analysed by the senior team and they will soon contact you via email with a solution.
Thank you for the information.
To be sure, you aren't able to connect your PC to internet via Wifi. Am I right?
Thank you for the screenshot.
For this issue, it is necessary to perform re-installation.
Proceed to uninstall AVG Antivirus free as mentioned (here).
To install AVG Antivirus free, follow the steps as mentioned (here).
Keep us informed about the status.
I had the same issue with it not updating.
Checking the Adaptor settings found I had two connections active, Ethernet and WIFI.
The WIFI connection was not connected.
When I disabled the WIFI connection I was able to update AVG again.
I had not activated the WIFI connection so can only assume it got activated during the last windows update…
Thank you all very much for your help with this. I have contacted the remote support service and AVG is now updated on my laptop. Many thanks, Maria
Thank you for your message Ranjani I have tried disabling and then enabling the connection and restarting my laptop and I have tried using the DNS addresses you suggested but unfortunately this hasn't worked I still get the same update failure message. Thanks.
Hello Maria,
I'm sorry to hear about this. Could you share a screenshot of the error message to assist you further? You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.