Unknown payment taken

Hi Savannah,

We will help you to resolve this issue.

We couldn't see any active AVG products under your email address.

Please provide us the order number or the invoice details to help you further.

Thanks,
Vishnu Vardan

I've had £19.99 taken from my account and unsure why. 
could you possibly shine a light onto this please? .
many thanks

Hi Savannah,

We will help you to resolve this issue.

We couldn't see any active AVG products under your email address.

Please provide us the order number or the invoice details to help you further.

Thanks,
Vishnu Vardan