Hi Bernadette,
We understand your concern, upon checking your account, we see that you have an active subscription for AVG Ultimate which was recently renewed. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
If you wish to get a refund, please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email.
Thank you!
I have never subscribed to avg, only had a free trail. Now my credit card has been debited for a Avg Subscription 4. I have never given Avg my credit card number and have never asked for a subscription. My card has been charged $199.9 plus a $1.80 International transaction fee (I live in Australia)
I don't have the computer that I had the free trial for. I am 73years old, could somebody help me as I'm not IT savvy.
Hi Bernadette,
We understand your concern, upon checking your account, we see that you have an active subscription for AVG Ultimate which was recently renewed. When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
If you wish to get a refund, please visit https://support.avg.com/RefundForm and fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email.
Thank you!
I have an idea. Call your credit card company and tell them you did not make this charge and ask them to reverse it. They have the info on file when it was charged etc. It should be simple to have them reverse this. Credity card companies do well with fraud and if this be the case, you should have no worries.
I cannot get my order number or an ID number. when I try they tell me they have not got my email addres???