Unneeded programs running

I fixed my computer on my own.  I am not happy with the AVG package I purchased and ability to keep malware from the computer.  I resolved the problem I was having by wiping out my hard drive and re-installing windows.  I want my money back for this product I purchased. 
Please contact me regarding this.

Regards,
Glen Saeger

Hello Glen,
I am sorry for the inconvenience caused. I would like to keep you informed that your product AVG Ultimate includes all the advanced protection and performance features. Could you please send us a screen-shot( http://avgclick.me/getscreenshot ) of the AVG ZEN window which will help us in identifying the issue and assist you better. Also please let us know if you earlier had any AVG program in your device before installing AVG Ultimate.
Thank you.

OK, I PURCHASED AVG ULTIMATE, THINKING IT WAS THAT....THE ULTIMATE.  THE ONLY THING IT HAS HELPED WITH IS MALWARE.  THERE IS STILL WAY TOO MUCH RUNNING IN THE BACKGROUND AND I CANT IMPROVE IT.  I THOUGHT THE PC PERFORMANCE OPTION WOULD TAKE CARE OF THIS....I WAS WRONG.  IM NOT EVEN SURE IF THE PC PERFORMANCE OPTION RUNS WHEN I CLICK IT.

PLEASE HELP.

I fixed my computer on my own.  I am not happy with the AVG package I purchased and ability to keep malware from the computer.  I resolved the problem I was having by wiping out my hard drive and re-installing windows.  I want my money back for this product I purchased. 
Please contact me regarding this.

Regards,
Glen Saeger

Hello Glen,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. I request you to please use the below link http://avgclick.me/AVGRefundPolicy to get your refund back.
Thank you.

Hello Glen,
I am sorry for the inconvenience caused. I would like to keep you informed that your product AVG Ultimate includes all the advanced protection and performance features. Could you please send us a screen-shot( http://avgclick.me/getscreenshot ) of the AVG ZEN window which will help us in identifying the issue and assist you better. Also please let us know if you earlier had any AVG program in your device before installing AVG Ultimate.
Thank you.