Unnwanted automatic renewal

Hello Peter,
We are sorry to know that. We have emailed you the license number and the order number of this recent renewal. You can use the same and use it to request for refund.
Thank you

I have just been billed 46 pounds for internet security I did not want. The money has been taken out of my account and to get a refund I need the product number which I do not have. What can I do as the refund request will not go through without the number. The phone numbers given are not recognised.

Peter, Presume that this is the AVG webpage you're using (https://support.avg.com/RefundForm?l=en)?.
AVG Guru

Hello Peter,
We are sorry to know that. We have emailed you the license number and the order number of this recent renewal. You can use the same and use it to request for refund.
Thank you