"Unprotected computer firewall and software

Sorry for the inconvenience, Robyn.

We couldn't able to locate any active programs under your records. We see that your subscriptions got expired on 4/2/2017. Our AVG Antivirus Free version won't include Firewall features. Have you renewed or purchased our AVG Internet Security program to have its full package? Thank you!

Hi- my system shows up to date for protection however the computer, software and firewall all show unprotected. Did 4 complete restarts- no changes.
web and email says they are protected. Scanned many times and " fix performance " many times- no changes. I also checked malware to see if any issues were detected- none. Please advise- I am worried about identity theft at this point. 
Thank you
Robyn




Sorry for the inconvenience, Robyn.

We couldn't able to locate any active programs under your records. We see that your subscriptions got expired on 4/2/2017. Our AVG Antivirus Free version won't include Firewall features. Have you renewed or purchased our AVG Internet Security program to have its full package? Thank you!