Unrecognised Virus

Hi Richard,

We apologize for the inconvenience caused, we have sent you an email with the instructions to connect to our Technical Team. Please check your mailbox once and get in touch with them to resolve your issues promptly.

Thank you!

Recently upgraded from AVG Free to AVG Protection and AVG Performance.  Now I have a problem.  The whole computer scan took 38 minutes two days ago.  The whole computer scan started yesterday took 24 hours.  Both scans requested I download PC Tune-up, but indicated no virus.  Both attempts to download PC Tune-up failed.  Meanwhile the computer becomes less and less effective, with in-computer functions slowing to a stop, and all websites "Not Responding".  Now AVG tells me the firewall is down, as well.  No automatic procedures for "fix" or "heal" are at all effective.  When I saved the AVGInstallLog to my desktop, the AVG Protection icon disappeared.
Any suggestions before I take this (vulgar expletive) to the shooting range ?

Hi Richard,

We apologize for the inconvenience caused, we have sent you an email with the instructions to connect to our Technical Team. Please check your mailbox once and get in touch with them to resolve your issues promptly.

Thank you!