Unresolved Issues

Hi Nial.
We'll be glad to look into this. Which AVG app are you using? Could you share a screenshot of the threat detected?

Following a recent scan on my phone I have two unresolved issues - 1 threat and 1 risk. When I press the big red 'Resolve Issues'  button I just get a red screen and a button to 'Rescan'

I cannot find any way to access either the threat or the risk to cancel the warning.

It is driving me nuts!!!!

Any ideas?

Thanks

Nial

Hi

Thanks for your prompt reply.

I think I may have resolved the problem. I uninstalled AVG from my phone and reinstalled the app. The version on my phone is now V6.14.5-319289.

I ran the virus scanner again on the new install and this time the warnings and threats were listed and I was able to resolve them.

I have a Xiaomi Mi 8 running Android version 9 PKQ1.180729.001 with security patch 2018-11.1, if that means anything to you.

Kind regards

Nial

Thank you for letting us know, Nial.
It seems the virus definitions were outdated in the previous version which is the reason the threats were not resolved.

If you need anything else, do not hesitate to let us know.

Hi Nial.
We'll be glad to look into this. Which AVG app are you using? Could you share a screenshot of the threat detected?