Hi I wasn't quite sure where this should go group wise.
At the beginning of the year I bought an AVG subscription. I was having problems accessing some sites, some government based as it said something like I had a dodgy connection. I've now resolved that issue but I'm getting an alert 'untrusted network' and that my ISP is not protected.
I have no idea what this means, can any experts explain why this is and what I should do.
Thanks
Hello Jo,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with accessing some websites. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know from when you started facing this issue?
Please let us know when you are getting this alert? Which websites you are unable to connect?
Please help us with the OS version and AVG application?
Please let us know have you added the network under trusted list?
To know more about trusted and untrusted network, please refer this article: (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-enhanced-firewall&q=firewall&supportType=home)
Does a specific error or notification/popup message appear when you encounter this issue?
If so, would you be so kind as to forward me a screenshot of it?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Hello Jo,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with accessing some websites. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know from when you started facing this issue?
Please let us know when you are getting this alert? Which websites you are unable to connect?
Please help us with the OS version and AVG application?
Please let us know have you added the network under trusted list?
To know more about trusted and untrusted network, please refer this article: (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-enhanced-firewall&q=firewall&supportType=home)
Does a specific error or notification/popup message appear when you encounter this issue?
If so, would you be so kind as to forward me a screenshot of it?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.