Hello Matthew,
You were charged because of the auto-renewal.
Our system did send a prior email notification about this process and the charge that is going to be taken.
Anyway, we've initiated the refund as you already filled the refund form and sent you an email confirmation for the same.
The refund will be returned to the payment method used to make your purchase within 7 business days.
I noticed today that I have a pending payment of £29.99 for DRI*AVG Technologies WWW.AVG.COM IE.
Please can you tell me what this is for and how to cancel.
Hello Matthew,
You were charged because of the auto-renewal.
Our system did send a prior email notification about this process and the charge that is going to be taken.
Anyway, we've initiated the refund as you already filled the refund form and sent you an email confirmation for the same.
The refund will be returned to the payment method used to make your purchase within 7 business days.