Unwanted Charge

Hi Katrina,

We're glad to help you with this. Upon checking your account, we see that AVG Internet Security (trial) has been already renewed, as it was enrolled to automatic renewal.
Usually, we do send pre-billing notification prior 7 days of trial's expiry (which has been sent to you on 5/17/19).
Please let us know if you'd like to cancel the subscription & get refunded.
I received an email that my subscription was going to be renewed on May 27, 2019. 
I went on the site to unsubscribe today (May 24th) and the only option is to unsubscribe AFTER May 26, 2020!
How can ensure that my card isn’t charged for the renewal subscription?  Today IS NOT May 27th!
If I can’t any answers here, I will definitely contact my credit card, but with AVG only giving me the option to unsubscribe in 2020 I don’t know how they will cancel the charge.
I need assistance PLEASE!
 
Hi Katrina,

We're glad to help you with this. Upon checking your account, we see that AVG Internet Security (trial) has been already renewed, as it was enrolled to automatic renewal.
Usually, we do send pre-billing notification prior 7 days of trial's expiry (which has been sent to you on 5/17/19).
Please let us know if you'd like to cancel the subscription & get refunded.

Yes, I received that email. My understanding that my card wouldn't be billed until May 27th.  I apologize on my part for the misunderstanding.
Yes, please cancel the subscription and refund my card.
Thank you for your assistance in resolving this issue.
Katrina

Katrina, we've processed the refund as per your request and sent a confirmation email to your registered email address. Please check your inbox and spam box as well.