Hello Gemma,
We acknowledge your refund request.
As per our record, you have been charged AUD65.99 for AVG TuneUp - Unlimited Devices (1 year subscription) on 11th July 2018 as you have signed up for AVG TuneUp (30-day Trial) earlier.
During signup of this trial, auto renewal will be enabled by default.
We couldn't see a charge of A$70.00 debited on your *****@outlook.com account.
Could you confirm the charge that was debited to assist further on this matter?
I was NOT asked if I would like an automatic renewal before or after I had purchased the last protection period but have now just received a notification that it has taken $70! from my account for the renewal. I did not plan on renewing the plan and I did not have the money to do so. That $70 is my grocery money for the rest of the fortnight and I need it back.
Thank you for the confirmation.
On your behalf, we have raised the refund ticket.
Keep checking your email to know about its status.
Your patience is much appreciated.
Hello,
I have attached a photo of the transaction. It is
Still pending through PayPal. It charged me $65 sorry, I read it wrong for some reason. There was no option for me to not renewal and I had thought that the 30 day free trial was just a trial for myself to decide and sign up for a year subscription after that trial.
I have contacted PayPal because I could not find any contact information and was worried I wouldn’t get a response on the customer support page today.
I would like to cancel this subscription.
Kind regards,
Gemma
Hello Gemma,
We acknowledge your refund request.
As per our record, you have been charged AUD65.99 for AVG TuneUp - Unlimited Devices (1 year subscription) on 11th July 2018 as you have signed up for AVG TuneUp (30-day Trial) earlier.
During signup of this trial, auto renewal will be enabled by default.
We couldn't see a charge of A$70.00 debited on your *****@outlook.com account.
Could you confirm the charge that was debited to assist further on this matter?