Unwanted subscription

Hello Rich,
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly check and help you with that.
Upon checking your email address which you used to contact us, there is no active subscription/previous order under this account. I've requested few details regards to your query. Please check for the email and revert to us.
Thank you.

Can anyone advise how i make it known and clear that i do NOT wish to renew any subscription with AVG . for the past 2 months 7 or 8 pop ups received a day reminding me to renew it … even though i have e-mailed them last year making them aware i wished to cancel any subscription … any help would be greatfully appreciated  … ps … i cannot see any facility to opt out of a subscription … only renew it

Hello Rich,
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly check and help you with that.
Upon checking your email address which you used to contact us, there is no active subscription/previous order under this account. I've requested few details regards to your query. Please check for the email and revert to us.
Thank you.