Up date to avg ultimate

Hello Nigel,
We regret for the inconvenience caused. While verifying your account you have only AVG Internet security as your active subscription. We have sent you an email requesting informations to locate your AVG Ultimate subscription. Please reply back to the same email so that we could locate the product for you.
Thank you for your understanding.

trying to up date to avg ultimate keeps comming up your activation code is in use
can not get any further with up date.

Hello Nigel,
We regret for the inconvenience caused. While verifying your account you have only AVG Internet security as your active subscription. We have sent you an email requesting informations to locate your AVG Ultimate subscription. Please reply back to the same email so that we could locate the product for you.
Thank you for your understanding.