Same problem uninstalled, cleaned with cleaner, reinstalled from a fresh download, and scanned. next auto update got the same 'general error' as above. Can't risk going without updates for much longer, may have to look for a replacement AV. One point worth mentioning, I run 2 computers daily, both are win 8.1, both 64bit, but only one has the error. The other, apparently, updates without problem.
Hi,
my update failed today - general error. Checked online, tries AVG Repair - didn't help. Adding general error screenshot. Really hopw you'll fix this ASAP.
Ieva,
A lot of users keep having the same issue.
Hope AVG is able to fix it soon. It's very important to have updated virus definitions.
Hello Fred,
We regret for the inconvenience you are facing with updating the AVG program. Could you please let us know whether you have received any error message while updating the AVG program? If so please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot. Also please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.
Hi,
I'm reading that many uses have the same problem.
AVG update stopped working a few days ago, and says "update failed" every time it tries to update.
Please fix this ASAP, as it is critical to update for new virus definitions.
Please don't ask me to reinstall AVG, as I see this causes even more issues for users that can't reinstall it.
This must be fixed now. It is very important, as I'm sure you know.
Fred, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Same problem uninstalled, cleaned with cleaner, reinstalled from a fresh download, and scanned. next auto update got the same 'general error' as above. Can't risk going without updates for much longer, may have to look for a replacement AV. One point worth mentioning, I run 2 computers daily, both are win 8.1, both 64bit, but only one has the error. The other, apparently, updates without problem.
Hello Fred,
We regret for the inconvenience you are facing with updating the AVG program. Could you please let us know whether you have received any error message while updating the AVG program? If so please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot. Also please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.
WE ALL SEEM TO BE HAVING THE SAME ISSUES WITH FAILING UPDATES. THIS NEEDS A QUICK FIX BY AVG NOW! WE ARE BEING EXPOSED TO THE THREAT OF RUINED PCs.
Fred,
Thank you for your information. We would like to inform you that it is a know issue that is being analyzed by our development team which has P1 High priority so do not worry, it will be fixed soon.
We have sent you an email instruction to collect the log files required for escalation. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!