Update failed. Sorry, we couldn't reach our update server. Please make sure you are connected

AVG Protection
5

Hello Tracie,
We regret for the inconvenience. Could you please let us know what AVG Program you have installed whether it is paid or free AVG? Also please let us know whether you got any error code while trying to update.
Thank you.

1

I am connected to the internet. Last successful update: 12/29/2016

Help… Been working fine

6

Hi
Thanks for answering. This is my work computer so it's not on all the time. I have the Free AVG program.
There is not error code.
thanks
tracie

3

Hello Tracie,
We regret for the inconvenience. Could you please let us know what AVG Program you have installed whether it is paid or free AVG? Also please let us know whether you got any error code while trying to update.
Thank you.

2

Hello Tracie,
We are sorry that you are facing issue with AVG Free protection update. In this case please repair your AVG Free protection once and try to update it. To repair it, please go to control panel, program and feature, select AVG Protection Free, click on change button and repair it. Thank you.

4

Hi
Thanks for answering. This is my work computer so it's not on all the time. I have the Free AVG program.
There is not error code.
thanks
tracie