Hello Rey,
I apologize for the inconvenience caused. I request you to please uninstall your AVG PC tune up using AVG PC Tune up remover tool and reinstall it. To uninstall using AVG PC tune up remover tool please follow the below steps:
1. Please click on the link http://www.avg.com/filedir/util/TuneUp_Remover.exe to download the AVG Remover tool.
2.Run the downloaded file, and then click Continue. Please note that your computer will be restarted.
3.Wait for the tool to restart your computer.
To reinstall AVG Performance please refer the article http://avgread.me/1If7pzz . Please feel free to get back to us for any issues with AVG. Thank you.
I erased the Testversion manually but the Result ist the same.
Hello Peter. I have checked your account details and found that you have purchased :
AVG Protection Multidevice and AVG Performance Multidevice.
These products does not require a license number for activation, as they are activated using your AVG MyAccount that was created during your purchase. If you have already installed the product, please follow these steps to activate it:
Open AVG Zen (click Start - Programs - AVG Zen - AVG).
Click Connect in the top part of the window.
Click Connect to an existing Zen Network.
Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
AVG Zen will recognize your subscription and your AVG product will be activated.
In case you have not installed your product yet, please click on the link below to see installation instructions for your product:
http://avgread.me/19OHofR .
Please contact us back should you need any further assistance. Thank you.
I apologize for the inconvenience caused. I request you to please uninstall your AVG PC tune up using AVG PC Tune up remover tool and reinstall it. To uninstall using AVG PC tune up remover tool please follow the below steps:
1. Please click on the link http://www.avg.com/filedir/util/TuneUp_Remover.exe to download the AVG Remover tool.
2.Run the downloaded file, and then click Continue. Please note that your computer will be restarted.
3.Wait for the tool to restart your computer.
To reinstall AVG Performance please refer the article http://avgread.me/1If7pzz . Please feel free to get back to us for any issues with AVG. Thank you.
I too have had the same issue. I've paid for a 2 year license but it stillshows that I have a trial version.
Hello Gulam,
thanks for Help, but it does'nt help me.
After i run the Remove.exe I got the Message in German: "Das Programm kann nicht gestartet werden da avgsysx.fmw.1.dll auf dem Computer fehlt. Installieren sie das Programm erneutum das Problem zu beheben.
Direct after this a second message comes up with:avgntopensslx.fmw.1.dll is missing.
I run the remove.exe twice but the Message is the same.
I installed my old Tuneup 2014 from the CD but the result is the same.
I hope you have another Tip for me ?
Greetings, Rey