I updated my drivers through AVG Driver update last night and for the second time the update has knocked out the camera so it is not working. This happened just before Christmas and I had to go back to the very start by re setting the whole surface pro.
I have tried to locate the update that has been installed but then been told when I try to go back to a previous driver that it will not restore. I am at my wits end as it takes so long and there is clearly a glitch in one of the updates. I surely am not alone nor should I have keep re setting.
Please can you help.
Hi Nicky,
We apologize for the inconvenience caused.
Could you share us the screenshot of the error message you get when you try the restore point.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi Nicky,
We apologize for the inconvenience caused.
Could you share us the screenshot of the error message you get when you try the restore point.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.