Update locked camera

AVG Protection
1

Updating AVG on May 4 prevents FFMPEG from accessing my camera.
How do I release access?

5

Hello Beto,

We apologize for the inconvenience caused. Please follow the instructions to change the Firewall settings to check if the Camera is working: Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).

Thank you.

8

Hello Beto,

We sincerely regret for the inconvenience caused. This is unwanted behavior and it has been already reported to our developers. We are working on it and this will be fixed in the future updates. We request you to run the AVG in Passive mode and this will be fixed temporarily. Please follow the instructions from the article to turn On the Passive mode: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode

Thank you.

7

Hello Beto,

We apologize for the inconvenience caused. Please follow the instructions to change the Firewall settings to check if the Camera is working: Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).

Thank you.

3

Hello Beto,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the  FFMPEG interface when AVG is disabled and enabled, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a free or paid version? Thank you.

2

Hello Beto,

We sincerely regret for the inconvenience caused. This is unwanted behavior and it has been already reported to our developers. We are working on it and this will be fixed in the future updates. We request you to run the AVG in Passive mode and this will be fixed temporarily. Please follow the instructions from the article to turn On the Passive mode: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode

Thank you.

4

Already did that.
Disable Firewall
I have listed the programs in the Exections list.
But nothing seems to work.
The image only appears when AVG is disabled or uninstalled

Thank You

6

Beto, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru