Update not loading

AVG Performance
4

Hi Lisa,

We will help you to get this issue resolved.

Please share us the screenshot of the update screen to check and assist you further.

Thanks,
Vishnu Vardan

1

I tried to install the latest update but it wouldn't start. It stayed on the Update screen and initialising stage and seemed frozen. Any ideas? Thanks.

2

Hi Lisa,

We will help you to get this issue resolved.

Please share us the screenshot of the update screen to check and assist you further.

Thanks,
Vishnu Vardan

3

Lisa, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru