"update required" & "internet connection not available"

AVG Performance
5
Many thanks Dinesh, sorted now. I've always had automatic update on so there must have been a problem with AVG not updating itself.
4
Hi John,

We're glad to look into this & help you.
Please share us the screenshot of the message that you receive regarding the update & let us know the version of AVG (Open AVG - Menu - About).
Meanwhile, please restart your computer once & check if you still receive the notification.
1

Hi all,

I'm constantly getting a notice that I am "not fully protected", my "anti-virus update required" and if I click on "support" I'm told "internet connection not available". None of these is true. If I say "fix" I'm told it's up to date but the messages don't go away.

MS Surface Pro
Windows 64 bit 1903 build 18262.778

Anybody seen this problem?

3

Hi John,

We're glad to look into this & help you.
Please share us the screenshot of the message that you receive regarding the update & let us know the version of AVG (Open AVG - Menu - About).
Meanwhile, please restart your computer once & check if you still receive the notification.

2
Thank you for sharing us the screenshot, John. Upon checking it, we see that an older version of AVG Internet Security is installed on your computer.
Hence, you're experiencing this issue. In this regard, we'd suggest you to uninstall AVG using AVG Remover & install, activate the latest version. 
As it isn't reocmmended to share the license info over this post, we've sent it to you via email. Please use that code to activate.