Update virus definintions, unknown error shows every time

AVG Protection
5

Hello Brian,

I understand that you are unable to update AVG.

Please change the DNS settings on your computer and check if that fix the issue.

Please click on this link http://support.avg.com/SupportArticleView?urlname=Message-The-connection-with-update-server-has-failed for the steps to change DNS settings.

Change to public DNS (8.8.8.8, 8.8.4.4)

If you face any difficulties, please let us know and we will assist you further.

1

I had tried to run a scan and had to run an update on the virus definitions.
Each time i tried it failed at step 1 and showed an unknown error!
Any help would be great 
Thanks Brian

4

Hello Brian,

I understand that you are unable to update AVG.

Please change the DNS settings on your computer and check if that fix the issue.

Please click on this link http://support.avg.com/SupportArticleView?urlname=Message-The-connection-with-update-server-has-failed for the steps to change DNS settings.

Change to public DNS (8.8.8.8, 8.8.4.4)

If you face any difficulties, please let us know and we will assist you further.

3

I have had this problem and changing to Google's DNS worked. However, I do NOT want to use Google's DNS and wish to revert to BTs that I have for a decade with AVG for ten years. Is this s a permanent or temporay issue ?

Chris

2

This should be a temporary issue and will get resolved.

You can continue to use the Google DNS and it should not conflict with your Internet speed or performance.