Updated 10 again and lost AVG

AVG Protection
8

Hello Karen,
We apologize for the difficulties you are currently experiencing.
To get your issue fixed, we request you to run AVG remover tool and then install AVG Internet Security back in your pc. To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG Internet Security please click on the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe​ download and install the file. 
Feel free to contact us for any further assistance. Thank you.

3

Hello Karen,

Thank you for informing us that you have already tried the remover tool instructions.
We are unable to pull up your email address so we request you to get connected to our technical chat support by using this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales so that they can help you in getting connected to our remote support in resolving this issue.

1

I have recently upgraded windows 10 again and lost AVG.

I have done all the suggested things to do to download AVG again and nothing has worked. I now need to be sent an email to get in touch with the technical dept please.

5

I tried to use the other support method with another browser and yes I got through and the person refused to help me and end the chat. What is going on please!!!!! In the meantime I have no protection?

You now have my email address why can you not help me via email?

4

Karen, we are sorry to know that you didn't get help from our support.
Only if the issue is not related to AVG our support agents would have said they couldn't help you with the issue.
Sorry, we were able to find your email address now.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.

6

Hello Karen,
We apologize for the difficulties you are currently experiencing.
To get your issue fixed, we request you to run AVG remover tool and then install AVG Internet Security back in your pc. To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG Internet Security please click on the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe​ download and install the file. 
Feel free to contact us for any further assistance. Thank you.

7

Hello AVG,

Thank you for your prompt reply.

I have already done all these things that you have suggested below and ended up with 0xC0070643 Description: Event exec finished error message.

So now can you assist me further please as below:

If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.


Best regards,

Karen Hodgson.

2

Hello Karen,

We are sorry to know that you couldn't get our support help.
We request you not to post your personal details on any public forums.
We request you try contacting our technical support using this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales from a different browser.
Please do let us know the status.