Hello Melinda,
We are here to help.
We couldn't locate any active subscriptions under the e-mail address you used to contact us here. Hence, sent you an e-mail requesting information and revert to us.
Thank you.
I updated my subscription (paid for it after it expired), and now all my computers won't recognize that it's updated. It still says I only have access to the free version. Even when I log in to my account online, it doesn't show that I have a subscription. I have the receipt for purchase, so I know the charge went through. Suggestions?
Hello Melinda,
We are here to help.
We couldn't locate any active subscriptions under the e-mail address you used to contact us here. Hence, sent you an e-mail requesting information and revert to us.
Thank you.