Hello Jackie, sorry to hear that. As per our record you have purchased the AVG PC TuneUp license on 1.9.2015 and it expires on 31.10.2016. The reason for this is you have auto renewal in active state and you will receive the auto renewal notice 30 days before the date of expiration. So you would have received the email before the 30 days of the expiration and you would have done the renewal manually and that is the reason for this difference.
It will not run updates. It keeps telling me its blocked and to take off fire wall. But even doing that it still will not run updates. keep getting same message.
Also I have renewed my AVG Tune up even althou I still have 60 days to go. Why will it be expired on 1/9/16 instead of 31/1016. This means I have been done out of 2 months.
Hello Jackie, sorry to hear that. As per our record you have purchased the AVG PC TuneUp license on 1.9.2015 and it expires on 31.10.2016. The reason for this is you have auto renewal in active state and you will receive the auto renewal notice 30 days before the date of expiration. So you would have received the email before the 30 days of the expiration and you would have done the renewal manually and that is the reason for this difference.
For your update issue, please follow the below mentioned instructions:
1) Open your Internet Explorer web browser
2) At the top right corner below the close button you can find a wagon wheel shaped icon which is called as "Tools" please click on it.
3) Select Internet Options in that and a window will get opened.
4) Select "Advanced" tab in that window.
5) You can find several options with check boxes, please scroll down to the bottom and you can find three options with check boxes as Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2. Please tick all the three check boxes.
6) At the bottom click on Apply and then Ok.